Frequently Asked Questions - Greenigo

Frequently Asked Questions

Our Products

We are an Australian-owned and operated company. All of our products are designed and made in Australia. We import the wood veneers from overseas.

Of course😊
Our wood veneers are smooth to write on using any ball point pen or coloured pencil. Avoid using sharpie or gel pens as it might bleed into the natural wood grains.

All our products are made from Maple wood veneers. However, for corporate/wholesale orders, we offer Birch, Cherry & Oak species.

Our wood veneers are 550GSM in thickness which is slightly thicker than a business card

Our veneers are made from natural wood hence, every piece of wood has distinctive wood grains which are like fingerprints of trees—they're unique, resulting in variations in colour, pattern, and texture

Our wood veneers are made from FSC Controlled Wood logs sourced from sustainable plantations

Yes, since we use 100% natural wood in it's unaltered form, wood veneer is bio-degradable. We ensure no type of chemicals are used in the process of production, so there is no harm to the environment during the decomposition process.

As our wood veneers are made of 100% natural wood, they will wrap or curl slightly due to changes in temperature and humidity. But once the humidity returns to normal range, they will return to their natural shape.

Our wood veneers use 50% less wood compared to paper equivalent. For example using 1 wood log (90 KG) we can make 30,000 wood veneer business cards which are 550 GSM thick and to get same amount of paper business cards we need 2 wood logs (180 KG) as the wood log has to be mulched and bleached to get white thick paper!

Yes of course, we don’t use any plastic cello bags to package our products. In fact, we avoid using single fancy packaging just for presentation. We let our products speak for itself. Every order is packed using recycled kraft paper and shipped using satchel/box made from recycled kraft paper

Purchasing & Shipping

Our creative studio is in Point Cook, Victoria. All our products are made and shipped from here.

All around the world

Standard shipping anywhere in Australia is $6.95 per order.

We offer FREE shipping for orders over $120.
Express shipping is $15.

Standard international shipping (including tracking) is $20 USD.
Express international shipping (including tracking) is $35 USD.

You will be responsible for all customs-associated charges within your country.

Orders are usually dispatched within 48 hours. East coast Australian orders will usually arrive within 5 working days. Deliveries to west coast Australia and remote areas may take longer (7 to 10 business days). International shipping times vary depending on your location. We will send you relevant tracking numbers once your order is dispatched.

Every order comes with tracking details. Upon dispatch you will receive tracking number and estimated arrival date

We offer wide range of payment options including Visa, Mastercard, American Express, PayPal and also AfterPay

If you are not satisfied with your products, we offer a full refund or exchange within 7 days of purchase, provided the products are unused and undamaged.
You will be responsible for the cost of return shipping. You assume any risk of lost, stolen or damaged goods during transit.
If you would like a refund or exchange, please email us at

If you need to modify or cancel an order, please email us immediately at Orders cannot be cancelled or modified after dispatch. If you wish to cancel or modify your order after it has been dispatched, you will need to do so in accordance with our refund/exchange policy above.

Contact Us

Hopefully, we've answered your questions in our FAQ section. If not, get in touch with us!

Email your queries to